A Shopify store isn't finished on launch day. Apps update and break things. Shopify releases new features. Performance degrades. Our maintenance retainers give you a dedicated Shopify team on-call — so your store keeps working at its best.
Trusted by 100+ Mumbai brands
Shopify Maintenance & Support
We Keep Your Store Running
A Shopify store isn't finished on launch day. Apps update and break things. Shopify releases new features. Performance degrades. Our maintenance retainers give you a dedicated Shopify team on-call — so your store keeps working at its best.
Trusted by 100+ Mumbai brands
Shopify Maintenance
Your Shopify Store Needs More Than a Launch
Every Shopify store launched by every agency eventually has the same problem: the team that built it moves on, and nobody is watching the store. Apps conflict with theme updates. A new Shopify release breaks a feature. An abandoned cart email stops working. Nobody notices for weeks.
Prateeksha retainers put a dedicated Shopify team on permanent watch for your store. Monthly dev hours for improvements, priority bug fixes, performance monitoring, and direct access to the team who knows your code.
What retainers cover
Monthly hours to use however you need: new sections, design tweaks, landing pages, app updates, or Liquid fixes.
Retainer clients jump the queue. Bug fixes are scheduled same-day. Critical issues get immediate response.
Monthly Lighthouse score tracking, Core Web Vitals alerts, and speed regression detection before they hurt your rankings.
We test Shopify app updates before they go live, manage theme updates, and implement new Shopify features as they're released.
Retainer Plans
Shopify Maintenance Packages
Choose the level of support that matches your store's scale and pace of growth.
Starter
Essential maintenance for growing Shopify stores.
- 5 development hours/month
- Bug fix priority queue
- App update monitoring
- Monthly performance report
- Email support (24h response)
Growth
Proactive maintenance plus feature development for scaling brands.
- 12 development hours/month
- Priority bug fix (4h response)
- Monthly speed optimisation check
- App & platform update implementation
- WhatsApp + email support
- Monthly strategy call
Enterprise
Full-service Shopify partnership for Shopify Plus brands.
- 25 development hours/month
- Emergency support (2h response)
- Weekly performance monitoring
- Shopify Plus API management
- Dedicated account manager
- Quarterly CRO review
WHAT'S COVERED
What Our Retainers Cover
Comprehensive ongoing Shopify support across all areas of your store.
Bug Fixes & Hotfixes
- Theme and app conflict resolution
- Checkout flow bug fixes
- Mobile display issue fixes
- JavaScript error monitoring and resolution
Performance Monitoring
- Monthly Lighthouse score tracking
- Core Web Vitals alerting
- App script impact monitoring
- Speed regression detection
App & Platform Updates
- App update compatibility testing
- Theme update management
- New Shopify feature evaluation
- Platform version upgrade management
New Feature Development
- Monthly dev hours for new sections
- Landing page builds
- Priority scheduling for retainer clients
- Pre-scoped rates for larger projects
Security & Compliance
- SSL and payment security monitoring
- App permission audits
- GDPR compliance checks
- Data retention policy review
Reporting & Strategy
- Monthly performance report
- Traffic and conversion tracking
- Quarterly strategy review
- Roadmap planning
FAQs
Shopify Maintenance Retainer — FAQs
Development hours cover any Shopify work: bug fixes, new sections, landing pages, app integrations, design tweaks, Liquid code changes. Hours are tracked transparently and unused hours don't roll over.
Additional hours are billed at your retainer rate — discounted vs. project rates. We'll notify you before using additional hours so there are no surprises.
Growth retainers get 4-hour response time during business hours. Enterprise retainers get 2-hour response time including weekends for critical issues (store down, checkout broken, etc.).
Yes. Retainers run month-to-month after an initial 3-month commitment. You can upgrade at any time and downgrade with 30 days' notice.
Yes. Retainer clients are always scheduled before new project inquiries. Bug fixes go to the top of the queue.
Our minimum commitment is 3 months, after which retainers run month-to-month. This gives us enough time to understand your store deeply and deliver meaningful ongoing value.
Yes. Our Enterprise Retainer is designed for Shopify Plus brands — including Plus-specific features like checkout extension management, Flow automation maintenance, and API version management.
Yes. Retainer hours can be used for any Shopify work including on-page SEO fixes, schema updates, sitemap management, and content updates — not just development tasks.
Related Reading
Keeping a Shopify Store Fast After Launch
Speed fixes worth applying on a regular maintenance cadence.
RETAINER PLANS
Keep Your Shopify Store in Peak Condition
A Shopify store without ongoing maintenance is a ticking clock. Performance degrades, apps conflict, features break. Our retainers keep everything running smoothly — and give you development capacity for continuous improvement.
Start with a 3-month commitment. Cancel or adjust anytime after that.
